Customer support

Implementation, training and support from the team that builds the system

First Solution develops Platinum ERP and the point of sale in-house, and the same team installs them, trains your staff and supports them after go-live. You deal with one company for the software, the hardware and the scales, with one point of responsibility.

Support on WhatsApp +962 77 924 6666 Send a support request

What we cover

Support across the whole life of your system

  • Implementation

    Branches, warehouses, users and permissions configured, and the registers, scales and printers connected.

  • Data migration

    Items, barcodes, prices, customers, suppliers and opening balances moved from your current system or files.

  • Training

    Accountants, cashiers and storekeepers trained on their own screens, in Arabic or English.

  • Technical support

    Requests handled by phone and WhatsApp by our own support team in Amman.

  • Remote assistance

    Issues resolved remotely where possible, including for clients outside Amman.

  • On-site & hardware service

    On-site visits when needed, and maintenance for registers, printers and Mettler Toledo scales with genuine spare parts.

  • System updates

    Updates to Platinum ERP and the apps as needed, from the developers who wrote them.

  • Integration support

    JoFotara, ZATCA, payment and delivery connections maintained by the same team.

From the first demo to daily operation

  1. Demo

    We show the system on data similar to your business and listen to how you work today.

  2. Data migration

    We move your items, barcodes, prices, customers, suppliers and balances.

  3. Setup & training

    We configure branches, permissions and hardware, and train every user on their own screens.

  4. Go-live

    Real operation starts with our team present in the first days to handle any issue on the spot.

  5. Ongoing support

    Support from Amman by phone and WhatsApp, and system updates as needed.

How to reach support

  • WhatsApp and phone: +962 77 924 6666 · landline +962 6 552 1421
  • Email: info@1-solutionjo.com
  • Office hours: Sunday to Thursday, 9:00 to 17:00, Al Gardens, Amman.
  • Maintenance contracts: clients with a maintenance contract reach the support team by WhatsApp and phone; support hours are set in the contract.

When you contact us, tell us your company name, the branch and the device or screen concerned. A photo of the message on the screen helps us resolve the issue faster.

Not a client yet?

See how Platinum ERP, the point of sale and the scales would run in your business, and how we support them after go-live.

Request a demo About First Solution